aiReceptionist Knowledge Base

Your Self-Start Guide

Published May 2nd, 2025 by Blanca Navarro

With AI Receptionist, you’ve got options. The DIY service is perfect for hands-on business owners who like full control—it’s entirely self-managed. You’ll set up your call flows, forms, and knowledge base your way, on your schedule. No customer support is included, but that’s the trade-off for total autonomy. Prefer a bit more guidance? Our Managed

Your Calendar

Published April 18th, 2025 by Blanca Navarro

View Scheduled Appointments Appointments made by your agent automatically appear in your portal calendar. Filter & Navigate - Filter by Month, Week, or Day.- Use Today, Previous, and Next to move through the calendar. Manually Add an Appointment Click the plus (+) icon in the top right corner. Enter Appointment Details - Add a Title and

Billing Dashboard

Published April 24th, 2025 by Blanca Navarro

Let’s Talk Billing—Made Simple Welcome to your Billing Dashboard! Here, you’re in full control—update payment methods, check your current plan, and keep your billing info up to date. It’s all laid out clearly, so managing your account is quick, easy, and stress-free. Billing Dashboard The Billing Dashboard gives you full control over your payment me

Info

Published April 23rd, 2025 by Blanca Navarro

Your User Information includes your personal details used for documentation services, such as your phone number and email address. It also displays the numbers registered to your aiReceptionist, your account number, the agent’s associated location, and your account status (e.g., ACTIVE or DISABLED). The User Directory displays all users with acces

Call Forwarding Instructions - By Provider

Published June 9th, 2025 by Blanca Navarro

Forwarding from Verizon Call *72 + the 10 digit Posh Service Number that you want to forward your calls to. If you only want to forward the calls you don't answer on your mobile phone / device (Busy / No answer call forwarding), call *71 + the 10 digit Posh Service Number. To turn OFF call forwarding, dial *73 Forwarding from AT&T Dial *21* fo

Call Handling

Published April 18th, 2025 by Blanca Navarro

MANAGE AIRECEPTIONIST Answer Phrase & Preannouncement The phrase your aiReceptionist says after delivering the standard AI agent and call recording disclosure. By default, your calls open with: ‘This is your AI Receptionist on a recorded line.’ Response Delay To avoid interruptions, aiReceptionist uses a configurable response delay—giving calle