MANAGE AIRECEPTIONIST 

Answer Phrase & Preannouncement
The phrase your aiReceptionist says after delivering the standard AI agent and call recording disclosure. By default, your calls open with: ‘This is your AI Receptionist on a recorded line.’

Response Delay
To avoid interruptions, aiReceptionist uses a configurable response delay—giving callers time to finish speaking before replying. You can fine-tune this setting by up to 5 seconds for a natural, human-like rhythm.

Call Forms
Customize the fields your aiReceptionist collects—this information will be included in all messages. It is not necessary to include a “Message” or “Regarding” field, as your aiReceptionist will always provide a detailed summary of the call and key points discussed.

Knowledge Base
Add custom instructions and information for your aiReceptionist to use during caller interactions.

Frequently Asked Questions (FAQs)
Equip your aiReceptionist with answers to common questions about your company.
 

MANAGE AI ACTIONS

Transfer Conditions
Your aiReceptionist will transfer callers to the designated number when specific conditions are triggered.

You can enable or disable warm transfers anytime, based on your company’s needs.

Warm Transfer (ENABLED)
Your aiReceptionist places the caller on hold, contacts the recipient to introduce the call, and asks for permission to transfer.

If accepted: The caller is immediately connected.

If declined: The bot returns to the caller with an update.

Cold Transfer
Your aiReceptionist transfers the caller directly to the recipient—no introduction, no permission request.

MANAGE PHONE NUMBER

Need a phone number to get started? We’ve got you.
Just click SELECT to begin. You’ll be asked to enter the area code you’d like your number to have (for example, 415 for San Francisco or 212 for New York).

If a number is available in that area code, we’ll assign one to you right away. If not, don’t worry—you’ll see a message letting you know, and you can try a different area code instead.

No complicated forms. No guesswork. Just pick your area, and we’ll take care of the rest.

Easily view all numbers linked to your aiReceptionist, confirm their status, and make sure each one is assigned to the right location.

Let’s get your aiReceptionist answering your calls—seamlessly.
You’ve got your new aiReceptionist number. Now it’s time to forward your existing phone line so that every call is picked up without you lifting a finger.

What is call forwarding?
Call forwarding means that when someone dials your main business number, the call is automatically redirected to your aiReceptionist number. Callers won’t know the difference—no extra rings, no prompts. Just smooth, professional service.

Why forward your line?
Because it's the easiest way to integrate aiReceptionist into your existing setup. You don’t have to update business cards, websites, or client contacts. Keep your current number—just forward it behind the scenes.

Need help forwarding your lines? Check out Call Forwarding Instructions - By Provider

Once forwarding is active, your aiReceptionist handles the rest.
No missed calls. No awkward voicemails. Just reliable, human-like service—every time.